SHIPPING

Order Processing Time: Once you place an order, our dedicated team works diligently to process and prepare it for shipment. Please allow 1-3 business days for order processing, although we strive to ship out orders as quickly as possible.

Shipping Methods: We partner with reliable shipping carriers to deliver your CONCEPT E-BIKES products safely to your doorstep. The shipping method available for your order will depend on your location and the type of product(s) you have ordered.

Shipping within the United States: For customers within the United States, we offer discounted shipping rates on all electric bike purchases. We utilize a combination of FedEx, UPS, and other services to provide the most efficient and reliable shipping options. Once your order has been processed, it will typically take 3-7 business days for your bike to arrive. Please note that this timeline may vary based on your location and any unforeseen circumstances.

Order Tracking: Once your order is shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor the progress of your shipment and estimate its delivery date. You can track your order by visiting the carrier’s website and entering the provided tracking number.

Shipping Address: Please ensure that your shipping address is accurate and complete when placing an order. We cannot be held responsible for any delays or misdelivery caused by incorrect or incomplete addresses. If you need to make changes to your shipping address after placing an order, please contact our customer support team as soon as possible.

Order Modifications and Cancellations: If you need to modify or cancel your order, please reach out to our customer support team immediately. While we will do our best to accommodate your request, please note that once an order is processed and shipped, modifications or cancellations may not be possible.

Shipping Damage and Loss: We take great care to package and protect our products for shipping. However, if your order arrives with visible damage, please refuse the delivery and contact our customer support team right away. If you notice any damage after accepting the delivery, please take photos and reach out to us within 48 hours of receiving your order. For any shipping-related issues, we will work with you to resolve them as quickly and efficiently as possible.

We hope this Shipping Details page has provided you with all the necessary information regarding the shipping process for your CONCEPT E-BIKES products. If you have any further questions or need assistance, please don’t hesitate to contact our customer support team. We’re here to help!